A comprehensive disruption in internet service has been affecting Grand County residents throughout Saturday due to issues with Xfinity’s network. Early in the morning, the outage began, impacting several key services including Channel(s), Legacy TV, Internet, and On Demand. The primary cause has been identified as network damage, leading to a significant service interruption for the area.
Xfinity’s teams are working diligently to address the problem, but adverse weather conditions are slowing the repair process. Despite initial hopes for a mid-afternoon resolution, with an estimated restoration time of 4:30 p.m., an update later in the day pushed back the expected recovery to 8 p.m. This change was conveyed to the community at 4:14 p.m.
Residents and businesses in the towns of Granby, Grand Lake, Hot Sulphur Springs, Kremmling, Tabernash, and Winter Park have been particularly affected due to a centralized issue at the Granby “hub.” Local officials, expressing the severity of the situation, shared that an estimated 20,000 residential subscribers, 18 fiber business clients, and five cell towers were knocked offline and could experience intermittent service until the issue is fully resolved.
For the latest information regarding the outage, customers are encouraged to visit Xfinity’s outage map. This resource provides regular updates on the cause and status of internet interruptions, offering the most current restoration times. Clients relying on Xfinity’s services are currently facing inconveniences but remain hopeful that services will be restored as swiftly as possible within the new extended timeline.
What caused the internet service disruption in Grand County?
The disruption was due to network damage which affected Xfinity’s services, including Channels, Legacy TV, Internet, and On Demand.
When did the outage start?
The outage began early in the morning on Saturday.
Which areas are affected by the outage?
The towns of Granby, Grand Lake, Hot Sulphur Springs, Kremmling, Tabernash, and Winter Park have been impacted by the outage.
How many people and services are affected?
An estimated 20,000 residential subscribers, 18 fiber business clients, and five cell towers were knocked offline.
What is impeding the repair process?
Adverse weather conditions are making it difficult for Xfinity’s teams to repair the network damage.
What was the initial estimated time for service restoration?
The service was initially expected to be restored by mid-afternoon, around 4:30 p.m.
Has the timeline for service restoration changed?
Yes, the expected recovery time was later pushed back to 8 p.m.
How are customers being kept informed about the outage and restoration efforts?
Customers can visit Xfinity’s outage map for regular updates on the cause, status, and most current restoration times of the internet service disruptions.
Is there any information about services resuming?
There are no specific details provided in the article about when all services will resume normally, but clients have been given an extended timeline for restoration.
Definitions of Key Terms:
– Outage: A period when a service, such as internet or electricity, is not available or does not work.
– Network Damage: Physical or technical harm that impairs the functioning of an internet network.
– Channels, Legacy TV, Internet, On Demand: Various services provided by Xfinity that were affected by the network issue.
– Fiber Business Clients: Business customers who use fiber-optic connections for their internet service.
– Cell Towers: Structures that host the technical equipment necessary for cellular communication, affected in this context by the network outage.
– Hub: A central location in a network that manages and directs data traffic.
Suggested Related Links:
For updates and information related to Xfinity’s services, visit the official website at Xfinity. For general local news and any public service announcements regarding such outages, check Grand County’s official website.